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Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note we do not cover the cost of returns unless the item sent is faulty or incorrect.

To start a return, you can contact us at info@bigralph.co.uk. If your return is accepted, we’ll send you the returns address, as well as instructions on how to return your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@bigralph.co.uk.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalised items). We can offer store credit for any personalised item and you will receive the value of the cost of the product minus shipping.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will then reship your new item without any order needing to be placed. We do not cover the cost of shipping when returning items, unless faulty or damaged.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.